Refund policy

RETURN AND REFUND POLICY

We accept return requests within 30 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, your item must be unused, unworn, and in its original condition and packaging. Items showing wear, scratches, odors, stains, alterations, or other damage are not eligible for return.

To request a return, please contact us through the Contact page on our website or email info@lafedeltaitalia.com. Include your order number and reason for the return. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Customers are responsible for arranging and paying for return shipping unless the item arrived damaged, defective, or incorrect. Shipping is free, so there's nothing to refund for delivery.

We do not charge a restocking fee.

Once your return arrives and is approved, we issue your refund to your original payment method within 5 business days. Your bank may take a few more days to show it.

EXCHANGES

Exchanges for a different size or color are accepted within 30 days of delivery for collars that are unused and in their original condition. The customer pays shipping to return the original collar and shipping on the replacement. If we sent the wrong item or the collar has a defect, we cover all shipping. Size or color changes requested before your order ships are usually free of charge.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly at info@lafedeltaitalia.com with your order number and photographs so we can review the issue and make it right.

ONE-YEAR WARRANTY

Every CLASSICO collar is covered for one year from delivery against manufacturing defects in the leather, stitching, or solid brass hardware. If we confirm a defect, we'll replace your collar and cover all shipping. Email info@lafedeltaitalia.com with your order number and a photo. Everyday wear, chewing, water damage, and lost collars or tags are not covered.